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Privacy Policy

Last Updated: March 24, 2025

Introduction

Welcome to Sultan Alhashmi! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect various types of personal information, including:

  • Personal Identification Information: Name, email address, phone number, etc.
  • Payment Information: Credit card or bank details (for purchases or bookings).
  • Usage Data: Data collected automatically when using our services, such as IP addresses, browser type, pages visited, and interactions with our website.
  • Cookies and Tracking Technologies: We use cookies to track activity on our website. These cookies help us analyze web traffic and improve your experience on the website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process your bookings, reservations, and purchases.
  • To communicate with you about your transactions or inquiries.
  • To send promotional emails or newsletters (with your consent).
  • To improve our services, customize your experience, and optimize our website.
  • To comply with legal requirements and resolve disputes.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement various security measures to protect your personal data, including encryption, secure servers, and restricted access to sensitive information. However, no method of transmission over the internet is completely secure, so we cannot guarantee 100% security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business (e.g., payment processors, email marketing services).
  • Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: If your information is inaccurate or incomplete, you can request that we correct it.
  • Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
  • Opt-out: You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit a website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. These sites are not under our control, and we are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected personal information from a child under 13, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: