Refund and Returns Policy

Last Updated: March 24, 2025

At Sultan Alhashmi, we strive to provide the best service and products to our customers. However, we understand that sometimes returns and refunds are necessary. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

1. Returns

If you are not completely satisfied with your purchase, you may return it within [Insert return period, e.g., 14 days] of receiving the item, subject to the following conditions:

• The product must be unused, in its original condition, and with all tags, packaging, and accessories intact.
• You must provide proof of purchase (order receipt, invoice, or confirmation email).
• The item must be returned within the designated return period from the date of delivery.

2. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds are issued to the original payment method used for the purchase. The processing time for refunds may take up to [Insert time period, e.g., 7-10 business days] from the date we receive the return.

• Defective or Damaged Products: If your product is damaged or defective upon arrival, please contact us immediately at sultan.alhasmi@yahoo.com with photos of the damaged item. We will arrange for a return or exchange at no additional cost to you.
• Non-Refundable Items: Certain products may not be eligible for returns or refunds, including but not limited to [Insert any non-refundable items like customized products, perishable goods, etc.].

3. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us within [Insert time period, e.g., 14 days] of receiving your purchase. Exchanges are subject to availability. If the exchanged item is of higher value, you will be required to pay the difference.

4. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1. Contact Us: Reach out to us at sultan.alhasmi@yahoo.com with your order number and reason for the return or exchange.
2. Return Authorization: We will send you instructions on how to return the product.
3. Ship the Item: Pack the item securely and ship it to the return address provided. Please note that you are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect product).
4. Refund Processing: Once we receive the returned item, we will inspect it and process your refund within [Insert time period, e.g., 7-10 business days].

5. Shipping Fees

Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product). If you are returning an item, the cost of return shipping is your responsibility unless otherwise specified.

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

• Check your bank or credit card account again.
• Contact your payment provider or bank, as there may be processing delays.
• If you’ve done all of the above and still have not received your refund, please contact us at sultan.alhasmi@yahoo.com.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy or need assistance with a return or refund, please contact us at:

• Email: sultan.alhasmi@yahoo.com
• Phone: +971565885505
• Find Us On Map: Refund and Returns Policy
• P.O. Box: 10372, Estiqlal Road, Sharjah, United Arab Emirates